Terms and Conditions


Website Terms & Conditions

Please read carefully before placing your order. Use of this website or by placing an order you are agreeing to be bound by the terms and conditions set out below.

General Policy

These terms and conditions set out the basis on which you can use our website to place an order from London Stationery Ltd. By ordering/purchasing goods from LSL you are deemed to have understood and accepted these terms.

The supplier of the goods featured is London Stationery Ltd, Enfield, Middlesex. We are registered with Companies House, Reg :9851890. You may contact us by email at londonstationeryltd2016@gmail.com or phone us on 01992-851052. All calls to LSL landlines are charged at local rates, mobile providers and other networks may charge more.

Use of this Website

You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website. If you are purchasing on behalf of a business then you must have the required authority to do so.

London Stationery Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned or licensed to London Stationery Limited.

You may use, download and print content on the website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you will need to require consent from London Stationery Limited.

You warrant that any personal or business information you provide to us during the registration process is current, true and accurate in all aspects and that you will notify us of any changes to your personal information by using the My Account section of the website.

Delivery Options

We offer Free Standard,  Royal mail 2nd class delivery on all orders successfully processed by 14:30pm and will be delivered to mainland addresses in England, Wales and Scotland. You can opt to receive goods by 1st class by paying the extra surcharge.

Returning Goods – how do I return my order?

Returns can only be made by post. When you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit. No refund will be given on goods or postal charge for goods going missing during transit. Goods must be returned back in secure packaging. Please return the goods to the following address with a copy of your invoice attached:

LSL, 30 Windsor Rd, Enfield, Middx LONDON EN3 6RF

Replacement of Faulty, Defective or Damaged Goods

All goods are sent out in secure packaging, however they can be damaged during delivery. We will replace goods damaged in transit, provided we are notified within 24 hours of delivery, either by phone on 01992-851052 or by e-mail: londonstationeryltd2016@gmail.com

Monday – Friday   9am to 5pm    Saturday  9am to 3pm

All goods returned must be in their original packaging where applicable with a copy of your invoice, and must be securely packed within protective outer packaging material to minimize damage during transit.

We will let you know whether faulty, defective or damaged goods, or items sent in error, should be returned to us, either by yourself through your own carrier or Royal Mail, or if we are able to arrange collection through our carrier.

Before Delivery – change or cancel an order

If you wish to change or cancel an order before it has been shipped, please contact our customer services team on 01992-851052 (Monday to Friday 9am to 5pm and Saturday 9am to 3pm) call charges may vary by network. Please have your order number to hand.

In the unlikely event if the product has been delivered the buyer will be responsible for delivery and return charge. A full refund can only be given on the product once received in original condition and packaging.